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This policy covers how Heart Global treats the personal information that it collects in any manner, including via phone, by mail, at Heart Global and through the Heart Global website.


This policy may also cover information collected and used by Heart Global via third party social media platforms, such as Facebook, Twitter, or YouTube, either generally or through Heart Global’s branded pages (collectively with Heart Global’s website, the "Websites").


1. Information Collection and Use

Personal Information

Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, or other information that is not otherwise publicly available, including information related to your usage of Heart Global’s products and services.

You may visit and browse Heart Global’s websites as often as you like without logging in and no personal information about your visit will be collected.

While you are logged into your Heart Global account to purchase products or services, or use other online services, you are not anonymous to us online. Heart Global collects personal information when you make a purchase or a contribution online, register an account, utilize our network, request information about our products and services, participate in a promotion or an online survey, or contact Heart Global with a question or suggestion.

If you purchase products or other services via Heart Global websites, we will additionally collect your credit card information. Such information will be stored by Heart Global for customer service purposes in accordance with payment card industry best practices until the later of the last performance date in your order or ninety (90) days from the completion of your transaction.

How Information is Collected

We may ask you to provide specific information. Depending on the nature of your interaction with Heart Global, we may ask you for information such as your name, phone number, physical address, birth date, company related information, email address, credit card information including expiration date and billing address, and product preferences. Under certain less common and special circumstances, we may ask you for other information such as your social security number. In such cases, we will inform you of the reason we are requesting that information and how it will be used.

We may use Cookies, tracking tags and other technology. Heart Global uses cookies and other tracking mechanisms across our websites and social media platforms. These technologies work by sending a small amount of data from our websites which is stored on your computer's hard drive ("cookies"). Our site can then read this cookie, which helps us keep track of how you use our websites and remember your preferences. Many web browsers accept cookies by default but contain an option for you to turn off cookie acceptance if you prefer. If you turn off acceptance, there may be some features of our websites that will not be available to you and some webpages may not display properly.


In addition, Heart Global may incorporate tracking or measurement tools into our websites and other communications which enable us to track your browsing activity on Heart Global websites as well as across social media platforms or other non-Heart Global websites and applications (known as "tracking tags", "web beacons," "action tags" or "single-pixel gifs"). If you utilize services which are linked to these tracking tags, these third-party services may also provide non-personal information to Heart Global about your activity on non-Heart Global websites and social media platforms, which we may utilize to increase the effectiveness of our promotional efforts and to personalize our services and offerings for you.

Cookies, tracking tags, and embedded third-party features provide overall usage patterns for our websites that we use for analysis and to provide personalized services and advertising content. Your browsing may be tracked by these third-party services for their own use and for their clients. Such tracking could give information about you as an individual to third parties based on your browsing activity, but this information will not include personal information unless you specifically provide it.

The ability of tracking tags to gather and use your information through any third-party services is governed by that service's privacy policy, which may differ from Heart Global’s policies. Heart Global is not responsible for the privacy practices or the use of the data collected by these third-party services.

How Information is Used

First and foremost, Heart Global uses any information you provide to us to provide you with products and services that you opt into and utilize, such as merchandise purchases, workshops, newsletter subscriptions and other specifically requested information and activities. In addition, we may perform (or have third parties perform) analyses of visitors' behavior, and may share data with sponsors, advertisers, and collaborators.

  • Your personal information may be used by us (or third parties engaged by us) to: (1) customize the advertising and the content that you see, (2) fulfill your requests for products and services, (3) contact you, (4) conduct research, (5) respond to subpoenas, court orders or legal process, and (6) establish or exercise our legal rights or defend against legal claims.

  • Certain workshops at Heart Global may be produced or presented by third parties. When you make a purchase to a workshop presented or produced by one of these third party organizations, Heart Global may provide them with information regarding your purchase. This information may include, but shall not be limited to, your name, address, telephone number and email address, as well as details of your purchase, which may include, but shall not be limited to, the date of purchase, any offer you responded to, and the dollar amount of your transaction.

  • We will on occasion share information gathered from our patrons with selected third-party vendors who assist Heart Global with promoting and marketing our programs and services. This information may include your name, address, e-mail address, site usage data and purchase information.

  • In addition, Heart Global may provide your name and address or phone number to third parties whose products we believe may be of interest to you (although we do not share any other information about you, the selection criteria may result in the third party being able to identify your relationship with Heart Global in a broad manner, i.e., that you are a subscriber or donor, or may have attended a particular event/workshop). You can request at any time that we do not share your name and address or phone numbers with such third parties. Heart Global does not monitor or control the privacy policies of such third parties.

2. Anonymity

You can browse our sites without logging on, and no personal information about you or your visit will be collected by Heart Global. Some anonymous, statistical information is automatically logged when you access one of our sites, which allows us to make our sites more useful to you and others who use them by, for example, tracking which features of the site are most used by visitors. Information that is collected might include:

  • The date of the visit

  • The time of arrival and length of visit

  • The browser used (e.g., Firefox, Internet Explorer, Safari, etc.)

  • The type of device used, and the Operating System on that device

  • A list of files downloaded or pages viewed

  • The Internet Protocol (IP) address of the machine through which the site was accessed

  • Any errors encountered


If you wish to browse our site anonymously you will need to log out of your online account. However, your activity may still be tracked by third-party services incorporated into the site.

3. Links

Our websites may include links to other websites. We do not control the privacy policies or terms of service of the destination sites. Once you leave our servers or display embedded content within our websites, applications or email messages), use of any information you provide is governed by the privacy policy of the operator of the third-party site or service. That policy may differ from ours. Heart Global is not responsible for the privacy practices or the content of websites other than Heart Global websites.

4. Security and Disclaimer

Although we use security that we believe to be appropriate to protect your personal information, we do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for, any loss, misuse, or alteration of your personal information.

5. Personal Information of Children

Heart Global does not knowingly collect personally identifiable information from children under the age of 13. Children under the age of 13 must ask their parents or guardians for permission to use our website. Any personally identifiable information from children under the age of 13 that unknowingly appears on the Heart Global site will be deleted.

6. Information of People from Outside the United States

The Heart Global website is intended for individuals within the United States. If you are located in the European Union, Heart Global will, to the extent of its knowledge of your location, process your data only to the extent necessary to provide services or products that you have purchased or otherwise opted into receiving.

7. Changes to this Privacy Policy

Heart Global may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address that you have provided us or by placing a prominent notice on our websites.

8. Account Information and Preferences

Except for email messages related to a direct action by you, such as a password reset request or order confirmation, any email messages sent to you by Heart Global offer you the option to request not to receive future email messages. You may choose to only receive certain types of email messages, or none at all. You may request to be removed from our emails by clicking the "Unsubscribe" link on the bottom of each email.

  • You may alter or change certain information associated with your account, such as your name, physical address, phone numbers, email address, and your interests by logging into our website.

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